Silk Road forums
Support => Feature requests => Topic started by: c13hqPX7d on July 17, 2013, 01:23 pm
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Idea: You dont rate x out of 5. You have categories, in each category you can use a scale from 0-10 to show how satisfied you were with a certain aspect of the transaction. Categories could include: Stealth, Security, Product description, Processing time, Communication ....
This would make vendors a lot more comparable.
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Idea: You dont rate x out of 5. You have categories, in each category you can use a scale from 0-10 to show how satisfied you were with a certain aspect of the transaction. Categories could include: Stealth, Security, Product description, Processing time, Communication ....
This would make vendors a lot more comparable.
To build a little upon your idea, I would structure it like this:
* Shipping: Did I receive the product I ordered and the same amount as listed?
Subsections - Shipping: Processing Time from time of ordering, Delivery Time to Country X, Stealth bad or good.
* Product: How good is this individual product?
Subsections - Product: How Priceworthy is the product? How does the quality compare to product X? Any noticeable defects or issues?
* Information: Is enough information about how the Vendor operates posted in their Presentation?
Subsections - Information: Is something crucial missing in the Presentation? Is something inaccurate in regards to how the Vendor has acted compared to what's been written in the Presentation?
* Support: Does the Vendor answer my messages accurately?
Subsections - Support: Are the messages answered in a timely manner?
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Now the same should of course go the other way around, for a feedback system for Vendors on Buyers. Attributes which could be enabled by choice:
* Security: Is the customer discussing too openly about issues which would be dangerous if Law Enforcement got their hands on it (ie. giving their address away in a message) ?
* Processing Time: How long it took for the customer to finalize the order after it was marked as in transit.
* Feedback: Did the buyer unjustly give lower feedback than was warranted?
* Reading Capability: Did the Customer ask a question which could easily have been answered if he had just read the Presentation?
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I really like the idea of an extended rating system but with too many subcategories it's looking overloaded. Keep in mind that customers only have a quick look to the ratings,so i think 3 categories would be enough.
- Product Quality
- Shipping (includes shipping time and stealth of the package.)
- Communication
Only my suggestions to this topic and of course a ratingsystem 1 - 10 for every category. Together this would be the main rating, because some 99% vendors aren't good as other 99% vendors. Hope you guys understand what i'm talking about, i'm pretty lazy!
Have a nice day!
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a la' ebay!
I think that's a bloody good idea - it's often very difficult to rate on a single scale. The seller might have been fantastic, but the drugs crap and so on...
Why re-invent the 'feedback giving' wheel when there's so many other good systems out there to copy!
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In addition to this possibly add 'feedback reply' just like if you were a vendor on eBay, I don't know but you might need to justify yourself or your actions.
Meerkovo
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I think that while the feedback system of 1-5 is lacking, the forums are the medium for further explanation. I have long supported that as a community, while I do not condone FE under any circumstance, that buyers should never leave higher than 4/5 if the seller required FE.
Here is my thinking. 5/5 should represent a flawless transaction. Being required to FE is inherently a worse transaction that the same transaction without an FE requirement. Therefore how can you possibly leave 5/5?
If we could convince people to do this, we would have far fewer vendors requiring FE and those who do would have much lower percentages than those who do not... Making judgement of these vendors much easier for everyone in the future..
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The problem is that only a minority of the people who use SR is active on the forums.
The problem with the feedback system atm (also the reason why it is highly unfair) is that it allows only a black and white rating. 5/5 indicates a positive feedback. 4/5 or even 3/5 could also be still good ratings (in some circumstances), but any rating below 5/5 is automatically considered negative feedback by the system.
5/5 = positive
1;2;3;4/5 = negative
In conclusion, convincing people to rate as they would, for example, on amazon does not work on SR :/
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So would you consider an FE requirement to be deserving of positive feedback?
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There are two answers to that question.
1) Yes. If you make business with a vendor who requires FE, you automatically agree to their policies. So it would be really unfair and unthoughtful to give a negative feedback because of FE when you KNEW it was part of someone policies. Just as vendors are free to chose who they want to do business with, buyers are also free to chose who they want to deal with. If you deal with someone who requires FE, that is entirely your business.
2) No.
I personally have never dealt with anyone who required FE. I don't think anyone should.
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This has been the response I have typically gotten, about agreeing to FE etc... But either way, the transaction is inherently flawed because of the FE requirement and the vendor shouldn't expect 100% feedback if they have such a requirement. Vendors requiring FE should be reflected in their feedback rating substantially below those who do not require FE.
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I don't agree with that, but I see we have very different opinions on this :) Nobody forces you to buy from a vendor who insists on FE.
BTT, I think we're missing the actual point here :)
cheers
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The problem is that only a minority of the people who use SR is active on the forums.
The problem with the feedback system atm (also the reason why it is highly unfair) is that it allows only a black and white rating. 5/5 indicates a positive feedback. 4/5 or even 3/5 could also be still good ratings (in some circumstances), but any rating below 5/5 is automatically considered negative feedback by the system.
5/5 = positive
1;2;3;4/5 = negative
In conclusion, convincing people to rate as they would, for example, on amazon does not work on SR :/
Thats the great mistake with the rating system at the moment, nothing else!
Please SR Admins, think about it. Good suggestions have been made on this topic!